Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Filler Direct Academy’s relationship with you in relation to this website.

The term Filler Direct Academy or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The services Filler Direct Academy provides to you are subject to the following Terms of Service (“TOS”). Filler Direct Academy reserves the right to update the TOS at any time without notice to you:

– The terms and conditions checkbox is mandatory where customers have to agree to before checkout.

– The content of the pages of this website is for your general information and use only. It is subject to change without notice.

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

– This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

– All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.

– Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked within.

– You may not create a link to this website from another website or document without Filler Direct Academy’s prior written consent.

– By paying by card you are confirming your card is a commercial card used for businesses purposes. Should you require a refund of the fees Visa & Mastercard charge us due to using a personal card, then please contact customer services.

– Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom.

– Filler Direct Academy is not responsible for any loss of income due to course cancellation.

Filler Direct Academy will not be held liable for complications or adverse reactions arising from treatments carried out by customers who have trained at Filler Direct Academy.

This includes but is not limited to:

– Loss of earnings of the customer/practitioner or their client

– Loss of reputation caused by complications or adverse reactions to treatments where training was undertaken at Filler Direct Academy.

– Any damages financial or otherwise

– Personal injury claims

– Legal fees of the customer or their client arising from legal action regarding complications or adverse reactions.

– Increased insurance premiums arising from claims related to complications or adverse reactions to reactions to treatments where training was undertaken at Filler Direct Academy.

– Medical bills

Should you have any complications or adverse reactions the liability is that of the manufacturers and any queries or claims should be taken up with the manufacturer of the product in question.

Order Termination & Account Closure

We reserve the right to cancel and refund any order that we deem to breach our terms and conditions or that may be linked to behaviour we deem as being unethical or illegal. This includes but not is solely limited to purchases made by individuals we believe not to have the correct insurance, or anyone we believe is acting in a way that will damage our brand.

In these instances we may close your account and withdraw our services.

Online Training Courses

It is the responsibility of the buyer to ensure they have the correct qualifications before purchasing a course. Filler Direct Academy will not issue refunds if you are unable to acquire insurance. Should a course be purchased, and you are not qualified to undertake this course any products sent to you will need to be returned before a partial refund can be given.

In-Person Training Courses

Filler Direct Academy reserves the right to decline admission to any of its training courses, cancel or change planned training courses in terms of dates, locations, and course content. You will of course be notified in advance of any planning changes and an alternative date will be offered if need be. Irrespective of circumstances, we are not liable for perceived potential loss of earnings in the event that your course does not go ahead on the original date booked but we will make every attempt to rebook you onto an alternative training date.

You must wear suitable clinic wear in the Academy at all times such as scrubs, or a uniform, and closed toe shoes. Denim and sportswear are not suitable to be worn. Long hair should be tied up, jewellery should be minimal, and nails should be cut short.

If you are running late to the course, please call 01604 969 014 so that we can advise the trainer. If you arrive more than 15 minutes late for the start time of your course, you will be permitted into the course but we will not go back over information already covered. No refund will be given if you forfeit your place on the course.

Should the trainer on the day decide that you have not obtained enough experience to safely complete the treatments taught on the day we will do our best to accommodate you on another course at a reduction of the headline price.

Cancelling your training course booking

We understand that sometimes plans change and you may need to change your arrangements. Should you wish to cancel your booking, the deadline to receive a full refund for your booking is 14 days before the day of your training. Any cancellations received after this deadline will not be eligible for a refund or rescheduling.

Delegates may choose to independently arrange insurance to provide indemnity against possible cancellation. Filler Direct Academy do not provide any cancellation insurance but recommend that you have your own insurance in place should a course be cancelled at last minute either by us or you.

Filler Direct Academy does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods, earthquakes, or other natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc. If Filler Direct Academy chooses to cancel a course due to an Act of God then it is not liable for any loss resulting to the customer as a result of this cancelled course.

Filler Direct Academy will make all reasonable effort to replace a cancelled course by arranging an alternative date, but this cannot be guaranteed. Where the majority of customers for that course have been affected, this will be made free of additional charge.

Amending your training course booking

All requests to change a course date must be made in writing to education@fillerdirectacademy.co.uk however Filler Direct Academy cannot guarantee you a place on your chosen alternative course date. If an alternative date can be arranged there will be a £25 admin charge to change this.

Insurance and regulation

Whilst learning on premises at Filler Direct Academy you will be covered by our group insurance policy.

You are responsible for ensuring you can gain appropriate insurance cover to work in the country you wish to practise in. Filler Direct Academy does not offer refunds if you find you are not able to gain appropriate insurance, or an insurer declines or terminates your insurance.

You are responsible for ensuring that you comply with statutory and legal obligations in the country that you practise in including but not limited to CQC, HIS, HIW.

Contacting Filler Direct Academy

You can contact Filler Direct Academy in any one of the following ways:

  •  By telephone on  01604 969 014
  •  By post at 18 The Triangle, Nottingham, NG2 1AE
  •  By email at education@fillerdirectacademy.co.uk

Data Protection

In booking a training course with Filler Direct Academy, you agree to us using any data you submit in order to process your order and for future marketing purposes by Filler Direct Academy & Filler Direct.

Your details will not be transferred to any other third party without your written consent.


Filler Direct Academy takes pride in the quality of its service and as such will try to resolve any complaints as quickly as possible. Complaints about any aspect of Filler Direct Academy should be made in writing by emailing education@fillerdirectacademy.co.uk

Complaints received in writing will be acknowledged by return email or letter within one week of receipt.

Filler Direct Academy does not offer refunds for training courses undertaken.